Tag Archives: Business Services

Customer Service Failure – When process becomes the master

Posted on December 2, 2010 by procentus

I am currently staying at a very nice hotel in South India and actually having a pleasant stay but I must relate to you my experience when I checked into the hotel, as it is a typical example of customer service management … Continue reading →

Posted in Customer Service, Uncategorized | Tagged Business, Business Services, Customer, Customer Management, Customer relationship management, customer serv, Customer service, customerservice, Education and Training, Leadership development, Procentus, Procentus Consulting | 2 Comments

Integrated Customer Service Leadership

Posted on October 27, 2010 by procentus

Excellence in Customer Service is a key driver of business success. It is a primary output for driving profit and growth for any organisation, not only on a micro level, but also on a macro level. It is a major … Continue reading →

Posted in Customer Service | Tagged Business, Business Services, Company, Customer, Customer retention, Customer service training, customerservice, Education and Training, Procentus, Procentus Consulting | 1 Comment

Tag Archives: Business Services

Customer Service Failure – When process becomes the master

Integrated Customer Service Leadership

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