Monthly Archives: October 2010

Integrated Customer Service Leadership


Excellence in Customer Service is a key driver of business success. It is a primary output for driving profit and growth for any organisation, not only on a micro level, but also on a macro level. It is a major … Continue reading

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Interview with Professor John Adair – “Leadership Development isn’t working”


In the current turbulent times, strong and focused leadership is set to become more important, but how do we get there? Leadership development guru John Adair advocates a radical change in current thinking. Speaking to Louise Druce, he asserts that … Continue reading

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Adair Accredited Leadership Trainer Course


  This three day intensive trainer accreditation programme will give you the practical tools and techniques used to deliver effective Adair ‘Action Centred Leadership’ training. On completion you become an  ‘Adair Accredited Trainer’. Who would benefit? HR / Training Managers who … Continue reading

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