Tag Archives: Education and Training

Leadership dysfunction and your organisation

By Mike Myers published in Forbes……very good article        full article Have you ever wondered why organizations tolerate dysfunctional leaders?  The answer is dysfunction is so prevalent it’s often not even recognized as problematic. Many corporations just desire … Continue reading

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Can leadership really be taught?

I was recently conducting a leadership workshop and asked the delegates how many of them had previously been involved in leadership training and attended any other courses. All the delegates raised their hands. Why then, were they in this workshop … Continue reading

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Customer Service Failure – When process becomes the master

I am currently staying at a very nice hotel in South India and actually having a pleasant stay but I must relate to you my experience when I checked into the hotel, as it is a typical example of customer service management … Continue reading

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Training return on investment is not the full story

 We are now working in an environment where the pressure to determine ROI on training interventions is increasing. This is quite understandable and derives from the feeling by HR professionals that in order to demonstrate value creation, they have to … Continue reading

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Integrated Customer Service Leadership

Excellence in Customer Service is a key driver of business success. It is a primary output for driving profit and growth for any organisation, not only on a micro level, but also on a macro level. It is a major … Continue reading

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